E-Commerce Analyst (EDI)

Job No: NP238

Location: Richmond, BC

Employment Status: Full-time

No. of Vacancies: 1

Closing Date: 31 Jan 2019 AEDT

About the Opportunity

The EDI Analyst's main objective is to develop, coordinate, implement, manage all EDI-related developments for the company, and manage customer orders via the eCommerce portals, as well as the underlying processes and relationships that support the end-to-end order fulfillment of the various NP customers. 

The Electronic Data Interchange (EDI)/eCommerce Analyst role will operate cross-functionally between the business and IT at Nature's Path (NP). The EDI/eCommerce Analyst plays a key part in the technical aspects of EDI setup and management, and the process and parties involved in the customer order fulfillment process.

Critical outcomes for this role include:

• The EDI/eCommerce Analyst aligns to the Customer Service team but plays an intermediary role in supporting and leading the EDI process within the customer ordering to fulfillment processes.
• Monitor and follow-up on all account customers to ensure orders are shipped and billed on time using shipping reports.
• Maintain a standard operating procedure document to provide context, process mapping, and an issue and resolution knowledge base.
• Manage the onboarding of new customers with all required EDI documents from creation, testing, and implementation to production.
• Review daily alerts to correct errors/ omissions in system related to customer orders.
• Communicate any issue that will affect customer delivery with Sales and Production and work with stakeholders to resolve potential issues.
• Manage ecommerce customer portals for product information and product cross reference for EDI document/label creation.

Success in this role will require:

• Minimum 3 years of experience in EDI and understanding of logistics
• Experience with EDI document creation
• Experience with retail consumer vendor portals
• Good understanding of Microsoft Office products
• Ability to work independently
• Detail-oriented
• Analytical and logical with the ability for problem-solving
• Excellent time management skills
• Strong verbal and written communication skills
• Experience with IFS ERP considered an asset
• Experience with retail consumer Vendor portals and eCommerce considered an asset

Upon joining Nature's Path, you will become part of a vibrant team that contributes to bringing healthy, organic food to the world in a sustainable way. At Nature’s Path, we follow 5 core competencies and, as a result, strive to build a culture that is: performance driven, always improving, team focused, honourable and respectful, and sustainably and socially conscious.

We thank all applicants for their interest in Nature’s Path Foods; candidates selected for an interview will be contacted by Nature’s Path.   

About Nature's Path

Nature’s Path is a sustainably-driven, deliciously-healthy organic food company that believes in "leaving the earth better than we found it". At Nature’s Path, we believe in the idea that you can come to work, and help make the world a better place in the same day. Nature’s Path has received numerous awards such as the Greenest Employer award, BC’s Top Employers award, and Financial Post’s Ten Best Companies to work for in Canada! 

As a family-run, privately-owned company with locations in Canada and the U.S., our company was founded with strong entrepreneurial spirit and mission to leave the Earth better than we found it, which has become part of everything we do. Since our establishment in 1985, we have expanded to employ a team of over 600 employees in U.S. and Canada! Our company’s innovative brands include Nature’s Path, Love Crunch, Envirokidz and Que Pasa.

We are passionate about food that is good and good for you! Founded in 1985, Nature’s Path Foods is headquartered in Richmond, British Columbia, employing approximately 500 people at its facilities in both Canada and the United States. The family-owned company is the number one producer of organic breakfast foods and snacks sold in natural, specialty and retail grocery stores in 40 countries worldwide. The company’s innovative brands include Nature’s Path®, EnviroKidz™, and Que Pasa.  

Our goal is to be a trusted name for quality organic foods in every home – socially responsible, environmentally sustainable and financially viable. We believe that everyone should have access to delicious food that is both good for people and the planet. If you share our vision, please explore our opportunities and take the path to a new and exciting career! Visit Nature’s Path online at www.naturespath.com, join us on Facebook and follow us on Twitter.