Consumer Services- 1 Year Full-Time Contract

Job No: NP211
Location: Richmond, BC

  • Exciting opportunity in a rewarding role with Nature's Path - 2016 Financial Post's Ten Best Companies to work for in Canada!

  • Be a part of a values-based organization with a mission to leave the earth better than we found it.

  • Fantastic work atmosphere and supportive team members.

About the Opportunity

We are currently looking for a contract Consumer Services team member to support the Quality Assurance team by acting as a spokesperson and facilitator for consumer feedback and product inquiries on a contract basis.  This role will be full-time for 1 year.  

 

Critical outcomes for this role include:

 

Provide leadership in Consumer Services by:

  • Answering consumer questions regarding labeling, packaging claims on products and ingredients.
  • Reviewing and responding to complaints and inquiries in a fair and equitable manner consistent with Nature’s Path’s corporate responsibilities and acting as a Brand Ambassador.
  • Ensuring consumer events are communicated and escalated to the appropriate individuals or departments.
  • Integrate product knowledge, expertise and negotiate or facilitation skills to resolve problems and win brand loyalty with consumers.
  • Maintain accurate factual records regarding consumer issues and feedback.
  • Understand and satisfy consumer’s needs and expectations by producing comprehensive information in response to technical queries.
  • Continually learning and keeping up to date with product changes.
     

Success in this role will require:

Education

  • Completion of Grade 12 or equivalent.
  • Post-secondary diploma or degree desirable; but not required.

 Experience

  • 0-2 years of experience in a customer service role
  • Bilingual (French and English) preferred; English a must.
  • Previous relevant experience such as in Consumer Services, Call Centre or public relations within the food industry an asset.
  • Ability to work well under pressure.
  • Ability to work independently and manage complex issues around foods.

 

Upon joining Nature's Path, you will become part of a vibrant team that contributes to bringing healthy, organic food to the world in a sustainable way. At Nature’s Path, we follow 5 core competencies and, as a result, strive to build a culture that is: performance driven, always improving, team focused, honourable and respectful, and sustainably and socially conscious.

We thank all applicants for their interest in Nature’s Path Foods; candidates selected for an interview will be contacted by Nature’s Path.   

 

About Nature's Path

Nature’s Path is a sustainably-driven, deliciously-healthy organic food company that believes in "leaving the earth better than we found it". At Nature’s Path, we believe in the idea that you can come to work, and help make the world a better place in the same day. Nature’s Path has received numerous awards such as the Greenest Employer award, BC’s Top Employers award, and Financial Post’s Ten Best Companies to work for in Canada! 

As a family-run, privately-owned company with locations in Canada and the U.S., our company was founded with strong entrepreneurial spirit and mission to leave the Earth better than we found it, which has become part of everything we do. Since our establishment in 1985, we have expanded to employ a team of over 600 employees in U.S. and Canada! Our company’s innovative brands include Nature’s Path, Love Crunch, Envirokidz and Que Pasa.

We are passionate about food that is good and good for you! Founded in 1985, Nature’s Path Foods is headquartered in Richmond, British Columbia, employing approximately 500 people at its facilities in both Canada and the United States. The family-owned company is the number one producer of organic breakfast foods and snacks sold in natural, specialty and retail grocery stores in 40 countries worldwide. The company’s innovative brands include Nature’s Path®, EnviroKidz™, and Que Pasa.  

Our goal is to be a trusted name for quality organic foods in every home– socially responsible, environmentally sustainable and financially viable. We believe that everyone should have access to delicious food that is both good for people and the planet. If you share our vision, please explore our opportunities and take the path to a new and exciting career! Visit Nature’s Path online at www.naturespath.com, join us on Facebook and follow us on Twitter.

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